Advanced Operations Management, 2nd Edition高级运作管理 umd mobi chm 夸克云 免费 azw3 下载 pdf

　　In the fast changing business and financial markets, the role of operations manager is crucially important to any organisation.

As automated processes increase and settlement cycles shorten, the demands on operations managers to embrace change and to become cost effective contributors to the bottom line increases.

This book follows on from Fundamentals of Global Operations Management, 2e (0470026537). Author David Loader explores the challenges of being a good supervisor and manager in an environment of constant change, variable workloads and pressure to deliver quality services cost-effectively. He covers the key aspects of the role, which include managing risk, people and clients.

Preface

About the author

1 THE CHALLENGE

The profile of operations

Operations is a business

The challenge of change

The challenge of management style.

The challenge of global markets

The challenge of personal goals

The challenge of dealing with events

2 THE MANAGEMENT PHILOSOPHY

Reporting lines

3 THE MANAGEMENT OF RISK

Market risk

Characteristics of the products used

Management risk

Inadequate procedures and controls

Information or reporting risk

Market or principal risk

Credit or counterparty risk

Operational risk

Means of reducing settlement risk

Personnel/HR risk

Liquidity risk

Systemic risk

Financial or treasury risk

Technology risk

Systems failures

Technology awareness

Legal risk

Regulatory risk

Reputation risk

Other risks

Malicious risk

Country risk

Understanding risk

……

4 SECURITIES FINANCING.

5 TREASURY AND FUNDING.

6 RESOURCE MANAGEMENT.

7 TECHNOLOGY IN OPERATIONS.

8 PROCEDURAL DOCUMENTATION–CAPTURING THE KNOWLEDGE BASE.

9 CLIENT MANAGEMENT.

10 MANAGEMENT INFORMATION.

11 OUTSOURCING/INSOURCING OPERATIONS FUNCTIONS.

12 INDUSTRY DEVELOPMENTS.

Appendices.

A FATF DOCUMENTS ON THE FORTY RECOMMENDATIONS.

B FATF–GAFI.

C CONSOLIDATED KYC RISK MANAGEMENT.

Glossary.

List of abbreviations.

Useful websites and suggested further reading.

Index.

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作者简介：

David Loader is Managing Director of the London based Derivatives and Securities Consultancy Ltd (DSC). DSC provides various consultancy and educational services to a wide range of financial institutions globally. David has over thirty years’ experience in the finance industry, particularly in operations, gained in a number of major organisations including SG Warburg Group where he was Operations Director. He is heavily involved in financial education and training, as a Director of Computer Based Learning Ltd (providing e-learning solutions to the financial services industry), and as an author and presenter of training courses for The Securities and Investment Institute.

　　David is a member of The International Guild of Bankers, The Institute of Directors and The Securities and Investment Institute.