Making scorecards actionable创造可控告的记分卡：平衡策略与控制 umd mobi chm 夸克云 免费 azw3 下载 pdf

The concept of the Balanced Scorecard has become increasingly popular in the global business world as a tool for balancing business strategy with financial concerns, customer care, internal business processes, and learning and growth. This book focuses on the hands-on experiences of companies across a broad range of organizations at both operational and board level. Drawn from cases in the UK, Europe, the United States, and Japan, the book shows that though Balanced Scorecard has been adopted widely, it is practiced in different forms and with varying degrees of success. Making Scorecards Actionable helps in creating and communicating a total comprehensive strategy to all organizational members from the top down.

Provides a long-term view of what the company's strategic objectives really are.

Shows how to make use of knowledge gained through experience.

Demonstrates the required flexibility of such a system to cope with the fast-changing business environment.

This book provides a practice-based follow on from the successful Performance Drivers by Olve, Roy and Welter (0471 986232)

Readership: Operational managers, consultants, and business students.

Preface.

Acknowledgements.

1 Scorecards 10 Years On–Fading Fad or Maturing Management?

2 Scorecards in Use.

3 Skandia's Experience from Navigating into the Future.

4 Case Histories.

5 Challenges.

6 Visualizing Strategies in Maps.

7 Using Scorecards to Boost a Strategy-Grounded Dialogue.

8 Assigning Roles and Responsibilities for Operating Scorecards.

9 Connecting Strategic Intent: Designing Interfaces Between Scorecards.

10 How to Balance the Incentive System.

11 Using IT to Leverage the Scorecard.

12 Prospects: BSC as a Tool for Modern Management.

Notes.

References.

Index.

Nils-Göran Olve is Adjunct Professor at Linköping University. He works extensively in management training and has co-authored two previous Wiley books: Performance Drivers - A Practical Guide to Using the Balanced Scorecard (1999) and Virtual Or

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书籍介绍

"The attraction of balanced scorecards is to help translate strategy into the stories, business logic and tasks that grab people's imaginations and so result in purposeful action. Yet, too often, it hasn't worked that way. In a refreshingly honest and pragmatic way, the authors analyse both the successes and failures of companies using scorecards and present a practical approach for all top executives facing up to today's challenge of providing a corporate purpose that will live in people's minds." Lynda Gratton Associate Professor of Organisational Behaviour at London Business School and Dean of the full-time MBA Programme "Very well worth reading, re-reading and studying. An excellent and simple system to measure and challenge the performance of businesses and their people." Belmiro de Azevedo President of Sonae SGPS, S.A.