Managing The Unexpected: Resilient Performance In An Age Of Uncertainty, Second Edition 9780787996499 umd mobi chm 夸克云 免费 azw3 下载 pdf

　　Since the first edition of Managing the Unexpected was

published in 2001, the unexpected has become a growing part of our

everyday lives. The unexpected is often dramatic, as with

hurricanes or terrorist attacks. But the unexpected can also come

in more subtle forms, such as a small organizational lapse that

leads to a major blunder, or an unexamined assumption that costs

lives in a crisis. Why are some organizations better able than

others to maintain function and structure in the face of

unanticipated change?

Authors Karl Weick and Kathleen Sutcliffe answer this question

by pointing to high reliability organizations (HROs), such as

emergency rooms in hospitals, flight operations of aircraft

carriers, and firefighting units, as models to follow. These

organizations have developed ways of acting and styles of learning

that enable them to manage the unexpected better than other

organizations. Thoroughly revised and updated, the second edition

of the groundbreaking book Managing the Unexpected uses HROs as a

template for any institution that wants to better organize for high

reliability.

Preface. 

1. Managing the Unexpected: What Business Can Learn from

High-Reliability Organizations. 

2. Expectations and Mindfulness. 

3. The Three Principles of Anticipation. 

4. Principles of Containment. 

5. Assessing Your Capabilities for Resilient

Performance. 

6. Organizational Culture: Institutionalizing

Mindfulness. 

7. How to Manage Mindfully. Notes. The Authors. 

Index.

　　Karl E. Weick is the Rensis Likert Distinguished University

Professor of Organizational Behavior and Psychology at the Ross

School of Business at the University of Michigan. His book The

Social Psychology of Organizing was designated by Jim Collins in

Inc. magazine as one of the nine best business books ever

written.

　　Kathleen M. Sutcliffe is associate dean and the Gilbert and

Ruth Whitaker Professor of Business Administration at the Ross

School of Business at the University of Michigan.

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媒体评论

　　Review

　　“Here is the essential book for managers who want to

anticipate and adapt to surprises. Weick and Sutcliffe present a

set of challenging ideas in a way that is clear and compelling, and

then turn these critical insights into practical guidelines that

have broad application and relevance.”—Gary Klein, Applied Research

Associates and author, Sources of Power

　　“Of course there is 'nothing new under the sun'—but Karl Weick

and Kathleen Sutcliffe come as close as is humanly imaginable in

this latest version of Managing the Unexpected. No issue is more

timely (alas), and theremay be no approach thatis more original

andthoughtful and useful and data-rich than what you'll find

between the covers ofthis book.”—Tom Peters, author, In Search of

Excellence

　　“For those managing or studying organizations like nuclear

power plants and aircraft carrier flight decks, Weick and

Sutcliffe's original edition was a godsend, providing a new

language and conceptual structure for understanding why some of

these organizations perform so much better than others—and helping

those who manage in less extreme environments gain to boost their

own performance. This latest edition includes valuable new examples

and an expanded treatment of the critical concepts of anticipation

and containment—and it is filled with useful advice about how to

achieve high performance in any setting.”

　　—Herman B. “Dutch” Leonard, George F. Baker, Jr., Professor of

Public Management, John F. Kennedy School of Government, Harvard

University and Eliot I. Snider and Family Professor of Business

Administration, Harvard Business School